Maulana, Muhamad Riyan, Hilyatul Aulia, and Suhartini. 2024. “Qualitative Exploration of Customer Experiences With Artificial Intelligence (AI) Based Customer Service in the Banking Sector”. JICOMP : Journal of Informatics and Computer 1 (2): 7-14. https://jurnal.indobelajar.com/index.php/JICOMP/article/view/13.